ICO Quality Policy
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ICO is committed to managing its processes and resources efficiently, with the aim of fulfilling its mission to the highest possible standards and meeting the needs of its customers and stakeholders.
On 6 October 2026, the Operations Committee approved a revised Quality Policy, integrating it with environmental and occupational health and safety management within ICO’s Integrated Management System and incorporating the risk-and-opportunity based approach set out in ISO 9001:2015.
The key principles of the Policy are as follows:
- Focusing on the needs and requirements of internal and external customers and stakeholders.
- Adopting a management approach based on risks and opportunities and continuous improvement.
- Involving all ICO staff through communication, training and awareness-raising activities relating to the management system.
- Complying with applicable legal requirements and voluntarily assumed commitments.
ICO has a quality management system certified by EQA to ISO 9001:2015, under certificate No. 11091-CA. The scope of certification, covering the offices at Paseo del Prado, 4 and Calle de los Madrazo, 36 (28014 Madrid), encompasses the management and support activities performed by ICO in its threefold capacity as:
- National Development Bank.
- Financial instrument of Economic Policy.
- State Financial Agency.
EQA ISO 9001 CERTIFICATE see certificate